Start from the problem
Nobody sets out wanting a web application. They want the double bookings to stop, or the field team's paperwork to arrive the same week it happened. These are the situations we see most.
Field operations
Give teams working away from a desk a job list, and give the office visibility.
Usually involves
The situation
Field staff work from calls, messages and paper. The office learns what happened at the end of the day, attendance is disputed, and expense claims arrive weeks later with missing receipts.
What we put in place
- A phone app with the day’s jobs, in order, that works without a signal
- Check-in and check-out with location, so visit records are evidence
- Photos, forms and customer signatures captured at the point of work
- Expenses claimed in the moment, with the receipt attached
- A dashboard the office can actually act on during the day
Booking & scheduling
Take bookings around the clock and cut the no-show rate.
Usually involves
The situation
Bookings arrive by phone and message during working hours only. Someone maintains a paper diary, double bookings happen, and a meaningful share of slots are simply not turned up for.
What we put in place
- A public booking page with real availability, at any hour
- A calendar per staff member, with working hours, leave and breaks
- Automatic confirmations and reminders before the slot
- Deposits or payment up front where no-shows are costly
- Reporting on utilisation, cancellations and repeat customers
Internal business systems
Replace the spreadsheet that the whole department secretly depends on.
Usually involves
The situation
A critical process runs on a shared spreadsheet and one person’s memory. It breaks when two people edit at once, there is no history of who changed what, and nobody wants to be the one who touches it.
What we put in place
- Map the process as it is actually performed, not as documented
- Build the workflow with roles, approvals and an audit trail
- Integrate with the systems already in use rather than replacing them
- Import the existing data so nothing starts from zero
- Reporting and exports that finance and compliance accept
Commerce & payments
Sell online with catalogue, checkout and fulfilment joined up.
Usually involves
The situation
Orders come from a marketplace, a social channel and a phone number. Stock counts disagree, and nobody can say what actually sold this week without adding it up by hand.
What we put in place
- One catalogue and one stock count behind every channel
- Checkout with a payment gateway suited to your market
- Order, fulfilment and returns management in one place
- A customer account area with order history
- Sales reporting that reconciles to the bank
Learning & training
Deliver training that people finish, and prove that they did.
Usually involves
The situation
Training is a slide deck emailed once a year. There is no record of who completed it, no way to test whether it stuck, and no path for people who need more practice.
What we put in place
- Course delivery on phone and desktop, resumable across devices
- Practice and assessment, not just content to click through
- Progress and completion records suitable for compliance
- AI-assisted practice where repetition is what builds the skill
- Gamified modules where engagement is the hard part
AI in your product
Put a language model to work on a real task, with the cost measured.
Usually involves
The situation
There is pressure to “add AI”, without a clear view of which task it should do, what it will cost per request, or how you would know whether it was working.
What we put in place
- Pick the task where a model genuinely beats the current process
- Ground it in your own data so answers are specific, not generic
- Measure latency and cost per request before committing
- Fall back gracefully when the model is unavailable or unsure
- Ship a narrow version first, and widen it once it earns trust
Your situation not listed?
These are patterns, not a menu. Describe what is actually slowing your team down and we will tell you whether software is the answer.
Tell us about it